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Contact The Tile Shop Customer Service

How to Reach a Person at The Tile Shop

Verified Contact Information

Toll-Free Number:

  • 1-888-398-6595
Call Now
customerhelp@tileshop.com
Send Message

The Tile Shop Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular The Tile Shop Phone Number
1 (888) 398-6595
Average Calls duration
1 minute
Most Popular The Tile Shop Email Address
customerhelp@tileshop.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
96% phone, 4% email
Common Reasons for Contact
Request for information, product/ service and activation/ cancellation
View full overview

How to Contact The Tile Shop?

Most Popular Number:

(888) 398-6595
Total calls: 258 Last call: Jul 18, 2026

The Tile Shop phone number is (888) 398-6595. Talk to a company representative to find out more about the available tile, stone, wood, and vinyl products, tools, installation services, and exclusive collections. Additionally, you can schedule a free consultation, initiate a return, find the nearest stores, and more. The Tile Shop customer care phone line is open Monday through Friday.

The Tile Shop email is customerhelp@tileshop.com. For more convenience, consumers can send emails to the company directly from The Tile Shop website. In case you have an emergency or simply want to have a live conversation with a support agent, consider reaching out to the company by phone.

The company’s headquarters is located in Plymouth. The Tile Shop address for the main office is 14000 Carlson Parkway, Plymouth, Minnesota 55441, United States. As the company has multiple locations across the United States, customers can contact an individual store directly. If you need to reach out to a specific store, please see the “Find A Store” page on The Tile Shop website.

The Tile Shop customer service team is available Monday through Friday from 8 am to 4 pm CST. During these business hours, customers can contact the support agents by phone and via email. Please note that the operation hours in different store locations may vary, and it’s best to contact a specific branch directly to find out more about its schedule.

Those who prefer addressing inquiries online can contact the company via email or send a note via the The Tile Shop website. To submit a message via the company’s website, scroll down the page and follow the “Contact Us” hyperlink, fill out the fields with the requested information, and send the message. One of the customer service members will respond to you shortly.

PissedConsumer Club

Contact Information

The Tile Shop Website:

The Tile Shop Help Center:

Corporate Office Address:

The Tile Shop
14000 Carlson Parkway
Plymouth, Minnesota 55441
United States

Summary of The Tile Shop Customer Service Calls

258 TOTAL
CALLS
01:28 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Tile Shop?

Request for Information Question:

  • “Help finding tile”
  • “Need help”
  • “How to find time tracker in anti theft mode following me in vehicle”

Product/ Service Question:

  • “Technical help”
  • “I have a new phone cannot connect my old tiles”
  • “Connectivity”

Activation/ Cancellation Question:

  • “I don't want to subscribe, think I won but they later debit my account am not interested”
  • “Tile won't activate”
  • “To cancel subscription”

Shipping and Delivery Question:

  • “Tile location”
  • “I sent a message thru chat, but didn't get a response. For that reason, I want to talk to a representative.”
  • “Lost keys attached to tile at location but can't ping”

Account Question:

  • “Can’t login”
  • “Locked out of account”
  • “Password”

Website/ Application Question:

  • “Visual using tool on your site to see tiles in a photo.”
  • “Your web site won't let me buy a tile”
  • “Cannot locate the tilew app from the app store”

Payments and Charges Question:

  • “Reimbursement”
  • “You have debit my card twice and I want my money back because you can't provide the services I paid for and I want my money back and I refuse to put my card online. I need to speak to a live person about this matter please”
  • “Billing for renewal”

Return/ Replace Question:

  • “Check I. My tile replacement”
  • “Wondering what to do with the tile that does not have a battery replacement compartment”
  • “I replace my tile and New tile has been activated. It is not connecting to my find my keys”

Staff Question:

  • “Customer service not coming on text”
  • “Customer service”
  • “Manager corrupted”

Refund Question:

  • “Refund”

Other Question:

  • “My tractor is not ringing”
  • “Hhgguhhh”
  • “Found a tile in my car”

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